Privacy
Policy
Softdel Systems Pte. Ltd., a company formed under the laws of Singapore (hereinafter referred to as “we” or “us” or “our” or “the company”) is committed to ensuring that your privacy is protected. This privacy policy (“Privacy Policy”) explains how we use the information that we collect about you and how you can instruct us, if you prefer, to limit the use of that information and procedures that we have in place to safeguard your privacy.
Collection of personal information
When you subscribe to or use the company’s services, products or software (referred to as the Product and/or Software) or any of its features, download a software update, or participate in an online survey, we may collect a variety of personal identifiable information or personal data, including, without limitation, your name, mailing address, phone number, email address, investment risk profile, preferences or interests in various products and services featured within the Software (“Personal Information”).
We do not collect information relating to the actual assets or the absolute values of your assets etc., which have been provided by you within your Software service.
Use for personal information
The Personal Information we collect allows us to process your registration and to keep you posted on the latest product announcements, software updates, and upcoming events in relation to our services. If you wish to opt out of our mailing list, you can do so anytime by updating your preferences on the Settings page of the Software.
We may also want to provide you with related information from carefully selected third parties that we think may interest you. If you would rather not receive this information, you can opt out anytime by updating your preferences on the Settings page of the Software service.
We also use Personal Information to help us develop, deliver, and improve our Products, services, content, and advertising.
We may also use Personal Information for internal purposes such as auditing, data analysis, and research to improve our Products, services, and customer communications.
From time to time, we may provide your contact information only to our customer service agencies for internal research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you through e-mail for your feedback and comments on our services.
From time to time, we may use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. As this information is important for your interaction with us, you may not be able to opt out of receiving these communications.
Protection of personal information
We value your privacy, and to protect your information, we have put in place certain security measures outlined in this Privacy Policy.
We keep your information confidential. The internal procedures of the company cover the storage, access, and disclosure of your information.
The company takes commercially reasonable precautions, including administrative, technical, and physical measures to safeguard your Personal Information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction of the data stored using the company Product.
The company Product uses Secure Sockets Layer (SSL) encryption on all web pages where Personal Information is collected. To avail of the company Software services, you must use an SSL-enabled browser such as Safari, Chrome, or Firefox. Doing so protects the confidentiality of your Personal Information while it’s transmitted over the Internet.
When you use the services, applications, or features of our Product, the Personal Information that you share may be visible to other users and can be read, collected, or used by them. You represent and warrant that you shall be accountable for the Personal Information you choose to submit in such instances.
Retention of personal information
The company will retain your Personal Information only for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
Collection and use of non-personal information
We also collect non-Personal Information / data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-Personal Information for any purpose in order to render you, our services. The following are some examples of non-Personal Information that we collect and how we may use it.
We may collect information regarding customer activities from the company marketplace and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which of our Products and services capture the most interest. Aggregated data that is non-identifiable shall not be considered as Personal Information for the purposes of this Privacy Policy.
A Customer’s personal and non-personal details together constitute Personal Information under this Privacy Policy.
Cookies and other information gathering technologies
The company marketplace, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to better understand your behavior and inform us about the which areas of our Product you have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-Personal Information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered Personal Information by local law, we also treat these identifiers as Personal Information. We also employ cookies and other technologies to remember the Personal Information gathered as you use our Product, online services, and applications. Our goal in these cases is to make your experience more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit our site
If you want to disable cookies, you may do so by altering your internet browser settings accordingly. Please check with your provider for detailed information on how to disable cookies. However, please note that certain Product features will not be available once you disable the cookies.
We also gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyse trends, administer this site, learn about user behavior on this site, and gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services. Thus, it is understood and agreed that you consent to us using your Personal Information for publicity purposes. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether emails have been opened. We may use this information to reduce or eliminate messages sent to customers.
Service providers
We may share Personal Information with companies providing services such as information processing, extending credit, fulfilling customer orders, product deliveries, managing and enhancing customer data, assessing your interest in our Products and services, conducting customer research or satisfaction surveys, and other customer services. These companies are obligated to protect your information as required by any applicable privacy and security law.
Others
It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose your Personal Information. We may also disclose information about you if we determine that for purposes of legal compliance with any applicable privacy and data protection requirement, national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganisation, merger, or sale we may transfer any and all Personal Information we collect to the relevant third party.
Access to personal information
You can help ensure that your contact information and preferences are accurate, complete, and up-to-date by logging in to your account. For other Personal Information, we make good faith efforts to provide you with access, so you can request that we correct inaccurate data or even delete it if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
Our companywide commitment to your privacy
To make sure your Personal Information is secure, we communicate our privacy and security guidelines to all our employees and strictly enforce privacy safeguards within the company.
Privacy questions
If you have any questions or concerns about this Privacy Policy or data processing, please e-mail us at info@softdel.com. We may update this Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our web site/portal along with the updated Privacy Policy.