Designation: Senior Associate
Skills: Quality, ISO
Qualification: B.E. / B.Tech.
Location: Pune
Experience: 5 – 7 Years
Roles and Responsibilities:
- Conduct internal audits across projects to ensure adherence to defined processes and policies
- Conduct periodic quality reviews of project deliverables, documentation, and process artifacts.
- Maintain audit records, prepare audit reports, and follow up on non-conformities or improvement areas.
- Track and ensure timely closure of NCs (Non-Conformities), Observations, and CAPA items.
- Support teams in preparing for external customer or third-party audits.
- Monitor compliance to project quality plans, checklist usage, and review mechanisms.
- Collect and analyze project performance metrics (e.g., defect density, effort variance, schedule adherence, etc.).
- Identify trends and anomalies; share insights with management for action.
- Support the preparation of dashboards, review reports, and monthly quality status summaries.
- Assist in SoA reviews, Risk Assessments, and other QMS-related documentation.
- Identify process gaps or inefficiencies and recommend improvement initiatives.
- Assist in documenting new or updated processes, SOPs, templates, and guidelines.
- Facilitate team awareness on best practices and updated processes.
- Conduct training sessions on quality standards, processes, and best practices.
- Support awareness campaigns on process updates, audit preparedness, and compliance requirements.
- Act as a point of contact for project teams for QMS-related clarifications.
- Monitor and report on the effectiveness of quality initiatives to senior management.
- Engage in problem-solving and root cause analysis to address quality issues.
- Provide guidance in quality assurance and control activities.
- Ensuring robust information security practices across the projects and compliance with relevant standards and regulations.
Essential Skills:
- Experience in a QA/Process/Compliance/Quality role in a software or IT services company.
- Experience in handling project audits, compliance tracking, and working with cross-functional teams.
- Strong understanding of SDLC and Agile methodologies.
- Familiarity with ISO standards (ISO 27001 / ISO 9001) and/or CMMI.
- Strong documentation, communication, and analytical skills.
- Attention to detail and a proactive mindset.
- Excellent analytical and problem-solving skills.
