Customer Background
Our customer is a renowned global leader in electronic article surveillance (EAS) and radio-frequency identification (RFID) solutions, revolutionising merchandise tracking in the dynamic retail industry. Their comprehensive range includes hardware, software, labels, tags, and cloud-based solutions. By leveraging intelligent technologies, they enhance retail operations, driving efficiency and empowering real-time data insights.
Customer Need
The customer aimed to enhance product security with advanced anti-theft mechanisms. They wanted improvements in their theft detection algorithms, and the development and maintenance of a next-generation RFID-based electronic article surveillance system to reduce service/maintenance costs. Looking for a collaborative partner with offshore testing services, they turned to Softdel as the ideal choice to meet their needs and expectations.
Softdel’s Solution
- Softdel set up an Offshore Development Center (ODC) by leveraging our highly competent and qualified talent pool for software development, and our well-equipped secure infrastructure for testing.
- Our dedicated team of experts collaborated with the customer's R&D team, ensuring active and continuous partnership.
- Softdel designed and developed a comprehensive solution, including the data logger, smart alarm management system, and EAS jammer detection. The solution included development of various components like an integrated direction counter (to keep count of people entering/exiting), a dial out with PPP (to transfer data), a software watchdog (to log any exceptions or deadlocks), and a modem dial-in (to access systems remotely).
- The solution was also integrated with metal detection, ad panels, management information systems (MIS), and most importantly, RFID.
- Additionally, Softdel incorporated support for remote firmware upgrades, enabling convenience for future updates and enhancements.
- Leveraging our robust in-house testing capabilities, Softdel established an extensive hardware test setup, empowering the customer to perform offshore and remote testing functions effectively.
Standards and Technology
Programming Language: C, C++, .NET
Operating System: Integrity RTOS
Technology: RFID
Benefits
- Enhanced anti-theft measures: Softdel's RFID solution offers comprehensive protection, safeguarding retailers against potential theft events, from small labels to large items.
- Intelligent detection: The embedded data analytics deliver precise reports on stock movement, empowering retailers to make informed decisions regarding store setups and optimise their operations.
- Operational efficiency: Remote testing services, along with support for remote firmware updates, make the solution convenient to maintain and operate from anywhere in the world.
- Cost Savings: The ODC provided a cost-effective solution for developing the customer’s next-gen system, thus ensuring highest levels of quality.
