Customer Background
Our customer is an HVAC industry leader, distinguished for its innovative approach to heat pumps and VRF systems. Specialising in energy-efficient cooling and heating solutions for a wide array of residential and commercial spaces, they offer a comprehensive range of HVAC options throughout North America.
Customer Need
The customer wanted to enhance user experience within their HVAC equipment range. However, their extensive array of HVAC devices and accessories posed a significant challenge in testing. The complexity in reproducing and resolving customer issues resulted in a time-consuming and laborious process. Quality management for the entire HVAC system, including the mobile app and the backend system that controlled the equipment, proved difficult due to the diverse components. To ensure flawless functionality, the customer needed comprehensive, ongoing testing to validate individual devices, accessories, and the integrated system as a whole. Recognising Softdel’s deep expertise in the HVAC domain and testing services, the customer partnered with us to establish a dedicated facility for testing solutions.
Softdel’s Solution
- Softdel commenced the test strategy by setting up a dedicated benchmark lab in our state-of-the-art ‘Softdel IoT Labs’ facility.
- This lab hosted the customer's diverse HVAC equipment, including outdoor and indoor units, accessories like wireless adaptors and sensors, and decade boxes, simulating real-world environments.
- The approach included various testing methodologies, such as regression testing, smoke testing, system testing, and user acceptance testing, ensuring a comprehensive evaluation of the system's functionality and user experience:
- Functional testing across single and multi-system setups for various modules including settings, notifications, and events.
- Non-functional testing including performance and compatibility assessments for factors such as latency and scalability.
- Mobile app testing to ensure new features and bug fixes in the customer’s app doesn’t disrupt existing functionalities.
- Device compatibility testing across the latest Android and iOS cell phones and tablets.
- Rest APIs’ testing of wireless adapters and backend servers, for updates.
- Bluetooth connectivity testing using commissioning test scenarios.
- Softdel also independently developed over 1200 test cases to thoroughly evaluate new features and major releases.
Standards and Technology
Frontend: Angular
Tools: Jira, TestRail, Postman, Vysor, Slack
Cloud: AWS
Interface: REST API
Benefits
- Faster issue resolution: Softdel IoT labs offers a dedicated testing environment that enables swifter problem identification and resolution, minimising the time it takes for the customer to fix identified issues.
- Enhanced customer experience: With defects getting tested and resolved almost as soon as they are logged into the system, the customer can prevent potential frustrations and delays for the end-user.
- Accelerated release cycles: Softdel has significantly expedited the release of new features and functionalities by enabling customers to efficiently test both new releases and retests through integrated environment testing.
