Customer Background
Our customer is a global leader in the elevator and escalator industry, providing some of the world’s leading solutions for automatic doors and gates, escalators, elevators, turnstiles, and moving walkways. The 100+-year-old company operates in 60+ countries with revenue streams of more than Euro 10 billion.
Customer Need
With high commuter traffic in elevator systems worldwide, our customer realised the need for upgrading elevators with mini-information kiosks to boost user satisfaction. They engaged Softdel to integrate a built-in content management platform into their latest series of elevator systems, that would display custom content and essential notifications for passengers in transit, as well as connect with a support centre in case of breakdowns or malfunctions.
Softdel’s Solution
- Softdel developed a highly intuitive content management platform that runs on an Android box and has provisions for:
- Custom content like advertisements, news feeds, weather information, images, animated videos, presentations, and information bulletins
- Information about the next stop, direction of travel, and energy consumption of the elevator at any given moment
- Emergency support in case of fire or any other disasters
- Connectivity to call centres for real-time support if the elevator goes out-of-order
Standards and Technology
Communication Protocols: Bluetooth
Framework: Xamarin
Platform: Android and iOS |
Database: SQLite | Tool: Visual Studio
Benefits
- Enhanced user experience: Passengers are more engaged, get immediate customer service support, and benefit from improved safety measures.
- Multi-use platform: The customer can leverage the content management system’s instant connectivity and visibility to display ads and marketing messages relevant to end-consumers.
- Competitive advantage: Softdel's intuitive solution succeeded in making our customer stand out from their competition, enabling them to robustly defend their position as global leaders in the elevator industry.
